Family Freedom

Another great holiday. Dealing with kylie makes it stress free

Great van, ticks all the boxes Great value

Was a perfect size van for us this year everything in the description matches whats in the van, Kylie and Davids communication and service was excellent, would highly recommend

The caravan was advertised as sleeping 4, which was not accurate. In reality, the van only accommodates 2 adults and 2 small (height) children, and this was not made clear at the time of booking nor was it listed in the advertisement as accommodating only small children in the bunks. If your kids are taller do not even attempt to hire this van. We further note that the advertisement on Camplify has since been updated to reflect the correct sleeping arrangements and now states bunks for "small children" or similar. We paid additional funds for the camper to be set up at the caravan park, but it appears some items within the van were not working or checked when set up, and without a personal handover, we were left with very limited instructions for the remaining features of the van. Due to none or at times limited phone reception in the park, we were unable to report issues as they occurred and had to drive into town to gain phone access. Whilst this is not a reflection on the agent, it must be noted that we were unable to advise accordingly as they occurred. When we were unable to get in touch with the agent, we contacted Camplify to advise of issues that arose so they would be noted. There was no communication from the time of booking and since the payment of the deposit in August until the week before our arrival; where WE asked about the provision of camp chairs provided? (was 4 chairs to be provided? as the photos reflected only 2) While we were advised 4 chairs were to be supplied, we were not informed that they consisted of 2 adult chairs and 2 "very small child" chairs. The agent only contacted us on the day of arrival for the caravan boom gate codes, that was all, they never contacted us for our estimated time of arrival to do a personal handover. No times were scheduled or organised for handover of the van or a time to collect the van from the caravan park. Due to other commitments we had to leave the park earlier than checkout but due to no prior arrangement with the agent we had no idea as to when the agent was attending to collect the van. Once we had left the park and gained phone reception we then found out they were apparently 15 minutes away. However, if this is a regular job they do, it would be expected that timings would be organised more effectively. The lack of communication created unnecessary uncertainty on both parts. In the end, we ended up purchasing new chairs and a swag to accommodate our family. We were fortunate to be within a group of campers who were able to assist us with cooking items which were non working within the van. Had we been on our own, the outcome would likely have been very different. Due to the issues, we encountered with this hire, Camplify has since rectified the situation and compensated us for the inconvenience. Although we were aware that we would be hiring an older van, the details provided were inaccurate and some items were unreliable. Anyone hiring this van should ensure that all items are checked and in working order at handover and not assume that a personal handover is not required, as accountability and communication from the third-party agent is unclear and, in some cases, effectively non-existent.

Yes it was very good for a couple of weeks with two people

Awesome. Kylie was great at explaining everything. We really enjoyed our long weekend away with our kids and family. We thoroughly enjoyed it more knowing the van was set up to jump in and be used without needing to cart all the extras. Bed was comfortable. Heating was fantastic. Shower was good too. We will definitely be hiring again off Kylie and be sure to spread the word.

We had a great Easter weekend in this van. Everything was perfect and Kylie was easy to communicate with. Thanks

The process of picking up and handing over the van was executed with impressive professionalism, creating a seamless experience from start to finish. Kylie carefully explained all the features, ensuring I felt comfortable and informed before my journey. There were no issues with the van; it performed exceptionally well and was comfortable, perfect for a solo adventurer or a small family seeking quality time outdoors. Equipped with essential amenities for an unforgettable camping experience, I would wholeheartedly recommend this van for reliable and enjoyable accommodations. Thank you for the outstanding vehicle! Pete

The van was delivered and set up for me with a very comprehensive handover. It was parked at an event. Nothing was a bother with Kylie and Dave, excellent communication. It had everything I needed, was clean and the bed was extremely comfortable. Will definitely use again. Thank you Kylie and Dave.

Amazing Service! Lovely touch with local produce pack in van waiting for when we arrived. Would definitely book a van with Kylie and David again!

Very well laid out van and quick to set up. Only had to pack our food and clothing. Brilliant

Tows excellent.. Very quick and easy to set up. Plenty of water onboard. All we really had to pack was our food. Kylie and Dave were excellent to deal with.. Would hire that van off those guys again in a heartbeat

Kylie was always available for any questions we had. The van was perfect for our needs and the air-conditioning was much appreciated given the temperature was in the mid 30's each day.

It was great

Great little van with everything we needed. Really comfortable bed and Kylie is extremely helpful and was always easy to contact. We have hired another van from Kylie and would highly recommend using them.

Great little caravan. Kylie was amazing to deal with and very accommodating. Delivered and set up and packed up.

Fantastic van So happy with it and easy to tow

The van was fantastic and as described, Kylie was fantastic to deal with and provided plenty of information and communication as needed during our hire. The bunk beds were smaller than expected with our 10 year old being too long for them and the doonas not being able to cover him fully. I would suggest some additional blankets. Van came with a few missing crockery pieces but nothing that affected our trip. Overall a great caravan thanks

Great Van and service highly recommended Value for money

This is the second time weve rented from David and Kylie. Again, its been an absolute pleasure dealing with them, the van has everything you need and is in great condition. Will definitely be back for our next adventure!

Yes excellent, we are planning to use it again in next 12months